This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.  Find out more here  Close
Dan Hotels looks to expand outside Israel
August 1 2011

One of Israel’s leading luxury hoteliers plans to open a hotel in India this year.

Highlights
  • Last year in response to the need for more beds in Jerusalem, the Dan chain purchased a fourth hotel—the Dan Jerusalem (formerly the Hyatt-Regency).
  • Dan Hotels plans to open a 250-room business hotel in Bangalore, India, this year, which will be the beginning of a new brand for the country.
  • The chain owns 14 hotels with 3,669 rooms, a convention center and a hotel training center.

 

REPORT FROM ISRAEL—Dan Hotels has a long legacy of luxury hotels in Israel, and now the chain’s leaders are planning to take the brand beyond the country’s borders.

The company, which started with one guest house in Tel-Aviv in 1947, plans to open a 250-room business hotel in Bangalore, India, this year.

 

Rafi Baeri
VP, marketing and sales
Dan Hotels

It’s also expanding its footprint in Israel. Last year in response to the need for more beds in Jerusalem, the Dan chain purchased a fourth hotel in the market—the Dan Jerusalem (formerly the Hyatt-Regency).

 

“We are in an excellent leaping position in the large group movements, especially the faith- based pilgrimages,” said Rafi Baeri, VP for marketing and sales at Tel-Aviv based Dan Hotels.

The company owns 14 hotels with 3,669 rooms, a convention center and a hotel training center.

The increased tourist figures to Israel during the past two years have been reflected in sales figures, Baeri said.

 The No. 1 challenge is to ensure clients get the best stay experience to ensure repeat and loyal customers, he said. “Our motto is ‘to deliver a customer experience slightly above our guest's expectation.’ We are succeeding in doing so and enjoy an unprecedented returning guest ratio of more than 30%.”

Dan Hotels’ free loyalty club, e-Dan, has served as an excellent tool to honor our repeat clients while delivering a truly personalized service, Baeri added.

The company also is putting money back into its properties—recent renovations have been carried out in the King David hotel (its flagship property and member of the Leading Hotels of the World), Dan Panorama Tel Aviv and Dan Panorama Jerusalem.

 

  A view from the terrace at the King David, Jerusalem.

Tourism and the hotel business in Israel, however, is a very challenging area, Baeri said.

 

“We are influenced by a very wide spectrum of events, be it the global economic situation, the geo-political events in the countries around us, economic situation in Israel itself (with a relative strong economy and strong currency that makes receipts in foreign currency, namely U.S. dollars, shrink in value),” he said. “All those influence hotel results and make us work harder on the marketing of Israel and our hotels.”

Dan Hotels strategizes with a “long-range” focus. Policies are enacted with the long-term

Despite these immediate challenges, the company operates with a “long-range” focus, enacting policies and strategies that best fit the long-term needs and preferences of guests, Baeri said.

COMMENTS   Show All
Login or enter a name   Post Your Comment  Check to follow this thread via email alerts (must be logged in)
(4000 characters max)

Comments that include blatant advertisements or links to products or company websites will be removed to avoid instances of spam. Also, comments that include profanity, lewdness, personal attacks, solicitations or advertising, or other similarly inappropriate or offensive comments or material will be removed from the site. You are fully responsible for the content you post. The opinions expressed in comments do not necessarily reflect the opinions of Hotel News Now or its parent company, STR and its affiliated companies. Please report any violations to our editorial staff.

TRENDING
13 hotelier takeaways for year 2020
Investors shift as Starwood’s review rolls on
Hoteliers embrace the Age of Authenticity
How to create a better comp set
How to use your revenue management toolkit
Hoteliers, associations slam NLRB decision
VIDEO
The hotel industry’s most overused clichés
Apple stays true to its core post IPO
MCR pursuing smart hotel development
Deconstructing a guest review
With every great opportunity? A challenge
LATEST NEWS
Tracking Baha Mar’s development trek
The present, future of China’s hotel industry
Coming are the cracks in Chinese confidence
Avoid ‘profitable mediocrity’ with these tips
Hoteliers, associations slam NLRB decision
3 ways to make the most of the Pope’s US visit
Contact Us
Hotel News Now
18500 Lake Rd.
Suite 310
Rocky River, Ohio 44116
        
Copyright © 2004 - 2015 Hotel News Now, a division of STR, Inc. All Rights Reserved.   Privacy