This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.  Find out more here  Close
Hotel managers labor to control labor
February 3 2012

Hotel operators went against the trend during the recovery, holding operating expenses to a modest 3.4% increase.

  • The “atypical” trend we observed in 2010 was a very modest 3.4% increase in total hotel operating costs.
  • Over time, labor costs measured as a percent of total revenue fall in a very tight range of 30% to 35%.
  • Management’s ability to control labor costs in 2010 is attributable to three main factors: increased productivity, controlling employee benefit and high levels of unemployment.

Coming out of hotel industry recessions, we have observed fairly significant increases in hotel operating expenses. Since the initial revenue recovery typically is driven by occupancy, variable expenses naturally rise with the increased volume of rooms occupied and guests served. In addition, hotel managers desire to reinstate the services and amenities that were discontinued during the downturn contributes to above-average expense growth.

On the revenue side, the industry recovery observed in 2010 was “typical.” In aggregate, the participants in PKF Hospitality Research’s “2011 Trend in the Hotel Industry” survey saw their rooms revenue rise 5.3%, the result of a 6.2% increase in the number of rooms occupied and a 0.9% decline in average daily room rate. One would expect such an imbalance of occupancy and ADR to cause a sharp rise in operating expenses but that was not that case. The “atypical” trend we observed in 2010 was a very modest 3.4% increase in total hotel operating costs.

Labor is costly
When analyzing hotel expenses, labor costs (inclusive of salaries, wages, bonuses and payroll-related expenditures) usually are the first items to be examined since they are the largest expense. Since 1960, unit-level labor costs averaged 43.7% of total hotel operating expenses and increased at an average annual rate of 4.3%. This compares to an average annual increase of 4% for all other operating expenses combined.

Changes in hotel labor costs also are extremely volatile. From 1960 to 2010, the standard deviation for the annual changes in unit-level hotel labor costs was 4.2%. During this time period the annual changes in hotel labor costs swung from a high of positive 12.3% to a low of negative 10.4%.

Labor is controllable
Despite the challenges, hotel operators do adjust their staffing and payrolls according to changes in business volumes. Over time, labor costs measured as a percent of total revenue fall in a very tight range of 30% to 35%. This indicates that managers will react to changes in revenue.

It was management’s ability to control labor costs that resulted in a modest rise in total operating expenses during 2010. From 2009 to 2010, hotel labor costs increased 2.7%. This is well below the long-run average. For comparison purposes, all other operating expenses grew by 5.3% in 2010, significantly above the long-run average for this measure.

Controlling factors
We attribute management’s ability to control labor costs in 2010 to three main factors: increased productivity, controlling employee benefits and persistent high levels of unemployment.

Concurrent to the 2.7% rise in labor costs from 2009 to 2010 was a 6.2% increase in the number of rooms occupied. Therefore, when measuring labor expenditures on a dollar per-occupied-room basis, they declined by 3.4%, indicative of enhanced employee productivity. For example, in the rooms department with a great amount of variable staffing (desk clerks, room attendants, bell staff, laundry), labor costs increased 3.6% on a dollar per-available-room basis, yet declined by 2.5% on a POR basis.

Employee benefits
Historically, the payroll-related expenses (USALI vernacular for benefits) portion of labor costs has concerned hotel operators. For the most part, hotel management can adjust hours, wages rates and salary levels. However, a large component of payroll-related expenses (taxes, health benefits) is government mandated, thus less controllable.

In 2010, hotel managers were successful in bucking this trend. During the year, salaries, wages and bonuses increased by 3.2%. Meanwhile, the payroll-related component of compensation grew by just 1.4%.

According to a 3 October 2011 article in the Wall Street Journal, Marriott International instituted a policy that allows hourly staffers to take, “paid time off in shorter, part-day increments, so they can manage doctor or school appointments without having to take an entire day off.” In a 5 October 2011 article, Michelle Russo, president of Hotel Asset Value Enhancement commented on recent practices she has observed among management companies. In addition to cuts in executive committee salaries and changes in incentive calculations, she had seen management companies freeze their 401K contributions. However, as market conditions improved in 2011, Russo warned that more managers are achieving their incentive bonuses, thus causing a rise in payroll costs. In addition, 401K matching is being reinstated and pushing year-over-year increases in benefit expenses.

High unemployment
The persistent high levels of unemployment have suppressed the pressure on all business owners to raise wages rates and salaries. Unemployment levels are the highest among people with the least educational experience and lowest levels of income. This is particularly pertinent in the hotel industry, which offers a high percentage of low-skilled, line-level positions.

Looking forward
Several indicators point towards a continuation of relatively low increases in hotel labor costs in the future. As of September 2011, the Bureau of Labor Statistics is forecasting total compensation for all private industries to increase at an average annual rate of 2.4% from 2011 through 2015. This is less than the 4% long-run average for this measure. Further, most economic forecasters are projecting continued high levels of unemployment among the traditional labor pool for line-level hotel employees.

Randy Pullen, president of WageWatch, noted in a 16 October 2011 article on that he is already seeing hotel operators report a roll back in the labor cost increases that hoteliers were initially expecting for 2011. In November 2010, 2,400 hotels reported to WageWatch that they budgeted for a 2.9% average increase in hourly and salaried compensation for the upcoming year. Through October 2011, WageWatch survey participants were reporting that actual labor cost increases for the current year have materialized at an annual rate of just 1.4%. Staffing levels might be up due to the increase in occupancy, but the salary and wage component of labor costs still appears to be under control.

According to the December 2011 edition of “Hotel Horizons,” PKF-HR is forecasting extremely low levels of new supply, along with above-average increases in demand and ADR through 2015. The net result will be annual RevPAR gains ranging from 6.1% to 7.4% through 2014. The ability of hotel managers to control labor costs will be a major contributing factor enabling revenue gains to translate into double-digit annual growth in profits.

Robert Mandelbaum is the Director of Research Information Services for PKF Hospitality Research. He is located in the firm’s Atlanta office. For more information on PKF-HR benchmarking reports, please visit This article was published in the December 2011 issue of Lodging.

The opinions expressed in this column do not necessarily reflect the opinions of or its parent company, Smith Travel Research and its affiliated companies. Columnists published on this site are given the freedom to express views that may be controversial, but our goal is to provoke thought and constructive discussion within our reader community. Please feel free to comment or contact an editor with any questions or concerns.

Login or enter a name   Post Your Comment  Check to follow this thread via email alerts (must be logged in)
(4000 characters max)

Comments that include blatant advertisements or links to products or company websites will be removed to avoid instances of spam. Also, comments that include profanity, lewdness, personal attacks, solicitations or advertising, or other similarly inappropriate or offensive comments or material will be removed from the site. You are fully responsible for the content you post. The opinions expressed in comments do not necessarily reflect the opinions of Hotel News Now or its parent company, STR and its affiliated companies. Please report any violations to our editorial staff.

Industry CEOs’ opinions on Marriott/Starwood
Sharing economy might be in Choice’s future
Industry outlook: A crash or soft landing?
Modular construction and hotel design
Yotel: Owners see big return from small rooms
Top CEOs: Both good, bad signs for hotels
Global growth, ligher model in Loews' plan
Extended Stay America's Lopez, Part I
Extended Stay America's Lopez, Part II
ALIS 2016: LIIC members share opinions
Consultants share trends, advice for 2016
STR: Largest brands, companies by chain scale
Global growth, lighter model in Loews’ plans
Hotel Stock Index drops 12.1% in January
Energy roars at heart of unique Yas Viceroy
The history of F&B staples invented in hotels
Past threats offer insight into Zika’s impact
Contact Us
Hotel News Now
18500 Lake Rd.
Suite 310
Rocky River, Ohio 44116
Copyright © 2004 - 2016 Hotel News Now, a division of STR, Inc. All Rights Reserved.   Privacy