Share
Bookmark and Share

Choice, Expedia resume negotiations
 

28 October 2009 4:39 PM
By Jeff Higley
Editorial Director
jeff@hotelnewsnow.com
 

SILVER SPRING, Maryland—Choice Hotels International and Expedia are at the bargaining table looking to hammer out an agreement that  would get the room inventories at Choice’s more than 5,000 hotels listed again on the Web sites that Expedia operates.

Those Web sites, including Expedia.com and Hotels.com, have not had Choice properties listed in their inventories for about two weeks. In a previously released statement, Expedia said it pulled Choice hotels from its site because of the inability to reach a new agreement after numerous extensions.

Read the statement here.

The rift focuses on Expedia’s alleged desire to have last-room availability from the Choice properties to sell on its sites. Choice rejected the notion, prompting Choice CEO Steve Joyce to tell Hotels magazine that “Expedia wanted Choice to literally give up control of its inventory and pricing and wanted to penalize franchisees who did not give Expedia 100 percent access all the time.”

Anne Madison, Choice’s senior VP for Corporate Communications, said the two organizations resumed negotiations late last week.

Anne Madison

“We are back at the negotiating table and having productive conversations,” Madison said Wednesday afternoon.

Choice’s No. 1 goal is simple: “The one thing that has to be maintained is franchisees have control over their own businesses,” Madison said.

The fact that the hotel industry is moving more and more into the online space makes it more important to have a cohesive and comprehensive online strategy and policy, she said.

“We’re an online society. That’s why you see all the major hotel chains building strong ecommerce presence with their own channels,” Madison said.

She declined to reveal data regarding Choice’s Web site, including traffic to the site and bookings made through the site, because it is proprietary information.

 “We were the first to come out with a hotel reservations Web site in ChoiceHotels.com, and since that time it has changed dramatically.” She said. “We feel very good about the performance that we have online.”

Choice’s goal is to focus on the value that online reservations bring to its franchisees, according to Madison. She declined to specifically say if Choice franchisees could pursue individual agreements with third-party sites such as Expedia.com and Hotels.com.

“A strong part of an Internet distribution strategy is to have approved channels,” she said. “We have an Internet policy and strategy that go hand in hand.”

Several comment boards on industry Websites, including HotelNewsNow.com, have indicated strong support in the industry for Choice’s stance on the issue. Madison said the company isn’t interested in speaking on behalf of the industry.

“The most important thing is to do what’s right for our franchisees,” she said. “We are really speaking for our franchises, not the industry. We want to operate in the best interest of our franchisees.”

Expedia, a publicly traded company that is expected to release its third-quarter earnings report today, was unavailable for comment.

Related content:
Read “
Choice’s stand delivers the story of the year.”



Bookmark and Share

13 Comments
Show All

30 January 2010 at 7:28 AM EST
In response to: Choice, Expedia resume negotiations
brad commented:
When Expedia or other sites has a cxl policy is it their policy or the hotels? I work in a reservation center and am always getting calls to cancel reservations from employees at Expedia etc wanting to cancel the res when it clearly states that is no cxl or refunds. I just put them through to customer service but I would love to hear what someone here has to say about it. I can't get a clear answer from the company I work for. Also do most hotel chains use contact centers to book their rooms?

08 December 2009 at 5:41 PM EST
In response to: Choice, Expedia resume negotiations
Here you come commented:
" Reply back to Here is Comes", Hotels are not stupid to sell inventory. None of the hotel would like to sell their room for low price, where they can sell for high price. Hotels give inventory because they want to sell those rooms that are not sold and to bring extra trafic on this gigantic internet network. As hotel owner, I give them expedia around 40% during slow time and 10% inventory during busy time. I would like to have control over my price. If Expedia wants commision, they would have to list choice hotel. Losing 5000 hotels from their inventory, they could lose lotta revenue. CHOICE ROCKS!

06 November 2009 at 8:37 PM EST
In response to: Choice, Expedia resume negotiations
It's only business commented:
If you allow yourself to be intermediating by Expedia or others then so be it. Do not blame them that you were short sighted or felt desperate for short term revenue. The car wash business will break your dependence on Expedia.

06 November 2009 at 8:31 PM EST
In response to: Choice, Expedia resume negotiations
Don't be Foolish commented:
Choice and Best Western are not the voice of the industry. They have road side brands for low cost rooms that have an audience but will not lead an industry revolt. Expedia may crush them and by Christmas nobody will care.



Login
Or enter a name to post your comment:

Post Your Comment

(4000 charcters max)
Protected by FormShield
Refresh
Listen
Please enter the characters shown on the image


Enter the characters you see in the box above, then click submit to post your comment

HotelNewsNow.com encourages reader participation. The opinions expressed in comments do not necessarily reflect the opinions of HotelNewsNow.com or its parent company, Smith Travel Research and its affiliated companies. Please report any violations to our editorial staff.

Comments that include profanity, lewdness, personal attacks, solicitations or advertising, or other similarly inappropriate or offensive comments or material will be removed from the site. You are fully responsible for the content you post.