From the desks of the Hotel News Now editorial staff:
- Training, motivating staff vital part of renovations
- Apple, NH partner to bring AMResorts to Europe
- Weekly performance results for US hotels
- Witness statements from Las Vegas shooting released
- Global stocks struggle as yields, oil reach highs
Training, motivating staff vital part of renovations: A key part of successfully renovating a hotel is making sure the service offered matches the hotel’s new image, which requires training hotel staff, HNN contributor Brendan Manley writes.
According to sources, overlooking staff training is a sure way to waste renovation dollars.
“You can get so focused on the ownership and management side and repositioning or enhancing the position of an existing hotel, and it’s important not to forget that people are what make the experience,” said Naveen Kakarla, president and CEO of HHM Hospitality, which is in the midst of a dozen meaningful renovations this year. “We need to put just as much energy on the operational side into upgrading or enhancing the culture and service experience and training levels at our hotels.”
Apple, NH partner to bring AMResorts to Europe: Apple Leisure Group and NH Hotel Group have formed a strategic alliance to push AMResorts brands in Europe, according to a news release.
AM’s Secrets Resorts & Spas, Dreams Resorts & Spas and Amigo Hotels & Resorts will debut in Spain. The first four hotels are slated to open in 2019.
“Spain has an abundance of beach and leisure destinations as well as one of the strongest all-inclusive resort markets outside of the Caribbean,” Alex Zozaya, CEO of Apple Leisure Group, said in the release. “NH Hotel Group’s expertise in Europe made them the right partner to introduce AMResorts’ brands into the continent’s Mediterranean countries, with Spain as starting point of this strategic project.”
Weekly performance results for U.S. hotels: Hotels in the United States reported positive year-over-year results in the three key performance metrics for the week ending 12 May, according to data from STR, HNN’s parent company.
The industry reported a 0.8% rise in occupancy to 68.5%, a 3.5% increase in average daily rate to $130.06 and a 4.4% increase in revenue per available room to $89.03.
Orlando, Florida, saw the highest rise in RevPAR (+23.1% to $111.25) among the Top 25 markets, which was primarily due to a 14.5% increase in ADR to $136.24.
Philadelphia, Pennsylvania-New Jersey, reported the largest decline in RevPAR (-11.7% to $114.21).
Witness statements from Las Vegas shooting released: Witness statements and officer reports of the mass shooting at the Mandalay Bay Resort and Casino that took place in October have been released by Las Vegas Metropolitan Police, The Washington Post reports.
One report states a guest at the hotel heard the shots and tried to call the hotel front desk and 911 to report it sounded like the shooter was on that floor or the one above it, but could not get through to the hotel or the police. The guest then called the Luxor hotel nearby to report the shooting.
Global stocks struggle as yields, oil reach highs: Government bond yields and oil prices reached multiyear highs Thursday, which caused global stocks to stall, The Wall Street Journal reports.
Oil prices rose, with Brent crude oil up 0.9% to $80 a barrel, the highest it’s been in three and a half years, following the decision to reinstate sanctions on Iran, The Journal reports.
Compiled by Danielle Hess.