I know most people are off today, so let’s once again take a dive in to some of the silliest and most cringe-worthy front-desk stories the internet has to offer.
Happy whatever you call the Independence Day equivalent of Boxing Day!
I’m going to say right off the back that I know there are only a select few of us sticking it out today. Even in those offices that don’t get today off as part of an extended holiday break, I’d venture to guess most people have gone and decided to take the day themselves.
That leaves the few, the proud, the workaholics and poor planners.
With that in mind, I’m not going to try to offer some interesting take on one of the hotel industry’s pressing issues. Instead, I think it will be fun to once again look at some of the highlights of one of my favorite places on the internet: the Tales from the Front Desk subreddit.
For those of your unfamiliar or who missed the last time we took a look at some of the best stories there, Tales from the Front Desk is a mostly anonymous sounding board for front-desk associates to talk about some of their horror stories of dealing with less-than-friendly customers.
Fair warning, some of the stories and language there can get a bit PG-13 to R, but I’ve curated a few of my favorite, and more palatable, recent posts:
- An experienced front-desk associate and night auditor compiles some of their favorite made-up rules and policies claimed to be real by guests. Some of the highlights include getting a free extra night if you check in after midnight, no smoking rules only applying to tobacco, and teenagers not counting as people for rules about maximum room occupancy.
- The man who believes the hotel should not only refund his cancellation fee related to a no-show for two reserved rooms, but also pay the interest from his credit card bill.
- A night manager who gets yelled at by a guest for … possibly saving her teenage daughter’s life?
- And, just to end on a positive note, a hearing-impaired guest who decides to write a letter suggesting a front-desk associate deserves a raise because they took the time to learn some basic sign language to better communicate.
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