Article Summary:

A recent joint study from InterContinental Hotels Group and Amadeus shows travelers prefer human interaction over tech-enabled automation in most cases, and particularly when making complaints.

Primary Category: Infographics

Secondary Categories: Tech Impact Report, Technology

1 Comment

  • Donald July 11, 2019 9:58 AM Reply

    How come the percentages do not add up to 100%? weird

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Headline: Where to balance tech, customer service for guests

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Article Time: 2:06:00 PM