Even in between large-scale renovation projects, hoteliers should make efforts to improve in-room technology, particularly through power accessibility, Wi-Fi and entertainment.
Once a revenue generator, in-room phones now represent an unwanted expense for hoteliers and are largely ignored by tech-savvy guests. Cloud PBX systems could offer some relief.
With free Internet and Wi-Fi access so ubiquitous in public spaces, should hoteliers finally accept that guests expect the same free Internet once they check in?
Nothing annoys me more than hearing top-line hotel company executives say, “We’re not a technology company; we’re a hospitality company.” You can—and must—be both.