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HNNADA Compliance

In order to accommodate guests with disabilities and stay ahead of pending requirements from the U.S. Department of Justice, hotel companies should ensure their websites have built-in accessibility features.

HNNOpinions

Once a revenue generator, in-room phones now represent an unwanted expense for hoteliers and are largely ignored by tech-savvy guests. Cloud PBX systems could offer some relief.

HNNTech Pulse

This month’s roundup of news from the technology sector includes another Trump data breach; Accor buys Onefinestay; and more.

HNNFrom Hotel News Now

Top technology executives in the hotel industry speaking at the recent 2016 HTNG North American Conference said dealing with old systems and convincing owners and franchisees about the importance of technology remain significant challenges.

Guestroom photos on hotel websites can affect customers’ decisions to book and guests’ perceptions of the room before they check in.

With free Internet and Wi-Fi access so ubiquitous in public spaces, should hoteliers finally accept that guests expect the same free Internet once they check in?

Nothing annoys me more than hearing top-line hotel company executives say, “We’re not a technology company; we’re a hospitality company.” You can—and must—be both.