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ADA changes and your hotel: A special report

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New revisions to the Americans with Disabilities Act go into effect 15 March. Will you be in compliance?

                                     New ADA changes could prove costly
By Patrick Mayock
New ADA provisions, which go into effect Thursday, could prove costly to hoteliers. But “safe harbor” does provide some protection.
   
  ADA standards call recreation areas into focus
By Patrick Mayock
Revisions to the Americans with Disabilities Act, which go into effect Thursday, are bringing hotel recreation areas into focus for the first time.
   
  ADA requires accessible reservation systems
By Alissa Ponchione
Understanding your guests’ needs for accessible rooms and features at your hotel is becoming increasingly important for managing reservations systems.
   
  ADA requires equal access for everyone
By Jason Q. Freed
Hoteliers are asked to make “reasonable modifications” to their standard policies when accommodating a person with a disability.
   
  Communicating with guests with disabilities
By Stephanie Wharton
A well-trained staff able to effectively communicate with visually- and hearing-impaired customers is crucial to providing all hotel guests with the same quality of experience, according to an ADA National Network webinar.
   

 

 

 

 

 

 

 

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