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Special Report: Technology Showcase 2012

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5 emerging distribution channels pros, cons
By Patrick Mayock, International News Editor
Hoteliers during an HSMAI workshop analyzed the pros and cons of five emerging, discount distribution channels.

CIOs share secrets to technology success
By Jason Q. Freed, News Editor-Americas
CIOs from Marriott International, Mandarin Oriental and the Cosmopolitan each said successful technology leaders understand the different departments of business and how IT works with each. 

‘Total revenue management is the future’
By Jason Q. Freed, News Editor-Americas
A third generation of revenue managers will focus more on optimizing the revenue from a single guest rather that the traditional rooms-revenue model, according to panelists during the HSMAI Revenue Optimization Conference.
Revving up pricing tools requires maintenance
By Jeff Higley, Editorial Director
Getting the right rates means hoteliers must examine their strategy and measurements in regular intervals.

 

 

  
Segmenting guests can optimize revenue
By Jeff Higley, Editorial Director
The use of proper tools, including CRM software and a consistent conversation between departments, can spell the difference between success and failure in revenue management techniques.
Revenue management lost in translation
By Patrick Mayock, International News Editor
It is not enough to crunch the numbers; the best revenue managers also have to be able to communicate them, according to panelists at HSMAI’s Revenue Optimization Conference.
Tech suppliers embrace mobile on HITEC floor
By Jason Q. Freed, News Editor-Americas
There are flashy new devices displayed at HITEC, but some of them can be impractical for a hotel room. But what truly stood out this year is how hotel technology suppliers are embracing mobility.
More technology, more connectivity challenges
By Jason Q. Freed, News Editor-Americas
Getting technology tools from different vendors to seamlessly interact with each other is crucial, and a number of organizations at HITEC are working toward open or uniformed connectivity standards.
Creating a better brand for revenue managers
By Patrick Mayock, International News Editor
Revenue managers must do a better job making their talents—and presence—known within all layers of the hotel business, said IHG's Craig Eister during HSMAI's Revenue Optimization Conference.
Revenue managers predict end of OTAs, parity
By Patrick Mayock, International News Editor
New entrants to the distribution space could potentially push OTAs out of the game and make rate parity obsolete, according to panelists at the HSMAI Revenue Optimization Conference.
Caesars’ Loveman opens HITEC with fervor
By Jason Q. Freed, News Editor-Americas
Gary Loveman, CEO of Caesars Entertainment, isn’t shy about his feelings toward OTAs and how they have commoditized hotel roomnights, saying hoteliers should customize the guest experience to build brand loyalty.
New product announcements from HITEC
By HNN Newswire
A directory of hotel technology suppliers that exhibited at HITEC this week in Baltimore and submitted descriptions of their new products to HotelNewsNow.com.
 
 

 

 

 

 

 

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