The following technology suppliers exhibited at the Hospitality Industry Technology Exposition & Conference this week in Baltimore and submitted descriptions of their new products to HotelNewsNow.com.
AirWatch is the global leader in enterprise-grade Mobile Device, Mobile Application and Mobile Content Management solutions designed to simplify enterprise mobility processes. Mobile security and MDM software secures sensitive data and simplifies network management and deployment, thus reducing costs. More than 2,500 customers globally trust AirWatch to manage their most valuable assets: their mobile devices, including the apps and content on those devices. The solution is comprehensive, built on a powerful, scalable, yet easy to use platform by leaders in the mobile space.
Aptech Computer Systems will launch its iPad Execuvue Business Intelligence app at HITEC. The new iPad and smartphone app wirelessly links operators with their Execuvue property portfolio performance analysis report library for same day remote management decision making. Execuvue also now provides sentiment tracking to correlate guest comments with property performance. Aptech introduced true business intelligence to hospitality 10 years ago and continues to strengthen its Execuvue BI solution.
ATX Networks introduced its UCrypt Lite line of bulk transition solutions. This is a lower cost and smaller version of their 24 and 60 channel UCrypt devices. UCrypt Lite is designed and priced with the ROI required for delivery of up to 16+ HD programs to hotels with less than 120 rooms. No set-top boxes are required. Output is available as Pro:Idiom encrypted or in-the-clear QAM and features a customizable electronic program guide channel.
BirchStreet Systems, the leader in hospitality procure-to-pay solutions, released four new product offerings this year: an enhanced Capital Projects application to optimize the sourcing, logistics and purchase of FF&E for new hotel openings, a new Spend Intelligence dashboard for increased spend visibility, a new Contract Management module, and BirchStreet Express, a simplified version aimed at select service hotels. Thousands of hotels, clubs and restaurants in over 40 countries use BirchStreet to optimize their procure-to-pay operations.
Business Only Broadband (BOB) is a premier provider to hotels and hospitality companies requiring cost-effective, high speed bandwidth Internet and Ethernet connectivity to serve guests, meetings, or large event space on a long-term or temporary basis. BOB utilizes the latest in wireless broadband access technology to by-pass terrestrial “last mile” facilities to offer a truly diverse access solution to the hospitality sector with coverage in the Chicagoland, New York, New Jersey, and Milwaukee markets.
Established in 1996, Cendyn is a full service agency specializing in turnkey solutions that drive bottom line results for the travel and hospitality industries. Founded by hoteliers and marketing professionals, Cendyn’s proven strategies and innovative Marketing, Sales, Reservations and CRM solutions raise online visibility, revenue and ROI for more than 12,000 hotels and travel destinations worldwide. Clients include: Starwood Hotels & Resorts, Ritz-Carlton Hotel Company, Hyatt Hotels and Resorts, Hilton Worldwide, Marriott, and other chains and independent properties and hotel companies such as Trump Hotel Collection, The Breakers, The Broadmoor and Denihan Hospitality. For more information, please call 800.760.8152 or visit www.cendyn.com.
As the patron sponsor of HITEC’s GUESTROOM 20X, a model guestroom of the future, Cisco presented two Cisco Connected Hospitality solutions that enable personalized guest experiences. These solutions are mobile hospitality and travel applications that can run on any device including Meridian by Spotlight Mobile, an indoor location-sensing system application enabled by Cisco’s Mobility Services Engine and SuiteLinq, a digital media platform application accessed through Cisco’s high-speed wireless connectivity portfolio.
Elavon has announced enhancements to SAFE-T Suite, its comprehensive security solution that helps companies modernize their security strategies by combining EMV, point-to-point encryption (P2PE) and tokenization. SAFE-T Suite protects cardholder data at every point in the transaction lifecycle: in use, in transit and at rest. This reduces the costs and complexities of PCI compliance and ensures the continuity of necessary business processes.
Enseo’s HD4000 Series adds CableCARD support to its set-back box family. The HD4000 Series allows cable content to be delivered directly to the guest room, eliminating on-premise transcoding equipment typically required. A direct cable feed to rooms gives the ability to offer hundreds of channels with no additional expenses, and even custom channel lineups. The HD4000 Series’ IP over coax technology adds the ability to deliver IP bandwidth to rooms that lack CAT5/6 infrastructure.
Flyte Systems, the largest provider of airport schedule information displays, expanded its high-definition digital display solution to now include hotel EventBoard meeting announcements and way-finding notices joined with real-time airline information and weather updates.
This year at HITEC, David Levin, CEO of Four Winds Interactive, showcases the latest digital communication solutions for the hospitality, cruise and gaming industries. Cutting edge offerings in everything from 3D property mapping and digital concierge services to travel information and news/weather forecasts will be on display. These are the same services implemented by Four Winds Interactive customers like Royal Caribbean International, Courtyard Marriott, The Cosmopolitan of Las Vegas and more.
Heartland Payment Systems, the nation's 6th largest payments processor, is the official preferred provider of card processing, loyalty marketing and payroll services for the American Hotel & Lodging Association and 40 state lodging associations. As cardholder and payment data is particularly vulnerable in the lodging industry, Heartland offers unparalleled security solutions that easily incorporate with hotels’ Property Management Systems to ensure key data is not accessible to criminals while allowing hoteliers to conduct day-to-day business.
Hotel SystemsPro is announcing its new mobile hotel SalesPro Sales & Catering system capability. The Mobie SalesPro enhancement enables property sales teams to communicate with their company’s entire group booking sales database from their handhelds for more accurate remote selling. hotel WebSpace, the company’s online marketing solution, is also debuting an effective revenue-driving enhancement that enables properties to create and measure performance of their customized event-related booking pages.
ICEbox, developed by Enseo and Intelity, enables Intelity’s ICE (Interactive Customer Experience) enterprise platform directly on Enseo set-back boxes. Through a simple upgrade, hotels with Enseo’s platform can access ICE guest services, such as dining, housekeeping and transportation requests, wake-up calls, weather updates, and hotel information, from the in-room television. The result for hotels is more in-room entertainment choices, retrofit options, reduced expenses and a better guest experience.
IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting to the hospitality industry, is showcasing the IDeaS Pricing System (PS) at HITEC, booth 409. IDeaS PS offers hoteliers an intuitive and affordable way to grow revenue with automated pricing decisions driven by IDeaS’ industry-leading analytics. The system enables hotel managers to more accurately forecast occupancy, quickly set daily room rates, and ultimately make more competitive pricing decisions for their hotels.
The Hotel Communication Network, provider of the Navigator in-room computers to hotels, is breaking ground by installing the computers free of charge into 3,500 total rooms in three of Chicago’s top convention hotels. HCN provides the Navigators free to the hotels by offering services to Chicago’s meetings and conventions. HCN’s Navigator provides guests with a “smart screen” to access hotel services and local businesses, with deployment subsidized through local advertising and services connecting hotel guests with meetings and conventions.
iBAHN, the global leader in IP-based entertainment and information services for the hospitality and meeting industries, has announced the latest release of its integrated IPTV platform, ETVi version 20.5, which features a mobile application that transforms smartphones and tablets into personal, interactive extensions of the hotel brand. The application enables users to control their personal access to television and mobile content from the devices they rely on most: their personal smartphones or tablets.
Infor, a leading provider of business application software serving more than 70,000 customers, announced that it has solidified its leadership position in hospitality technology by finalizing the combination of Infor, SoftBrands, and Easy RMS into a single company, Infor. In addition, property management systems acquired from Amadeus are now part of the portfolio. With a customer-base of more than 10,000 properties globally, Infor is able to provide more complete applications for a range of hospitality companies.
Intelity is the creator of the world’s first fully integrated enterprise platform called ICE (Interactive Customer Experience), including an interactive guest services interface with a backend management tool that measures ROI and integrates with more than 25 hotel management systems. The award-winning, customizable interface allows guests to arrange services via touch screen tablet, smartphone, TV, laptop or lobby touch screen. Since 2007, the company has become a pioneer in hospitality technology, serving almost 500 hotels worldwide.
InvoTech Systems, Inc. will launch its portable GIMS WiFi UHF-RFID hand-scanner to track movement of linens and uniforms wirelessly anywhere on property. The new handheld reader is integrated with a property’s network and InvoTech uniform or linen databases to update inventories in real time via the cloud. The UHF-RFID reader scans entire laundry hampers and storerooms in seconds without hand sorting or counting. InvoTech’s UHF WiFi reader reads multiple RFID-tagged uniforms and linens at greater distance for instantaneous inventorying.
iRiS Software Systems, the leading hospitality application provider for hotels and cruise lines, is launching its mobile version of the iRiS Valet, creating the world’s largest virtual hotel. Visitors can download the multi-lingual, interactive app onto their own device then check in by visiting iRiS at booth 2439 to access services and make orders. iRiS will have live apps running at their stand demonstrating how their app increases hotel revenues, reduces costs and provides an outstanding, cutting edge guest service.
Kaba Lodging: Saflok – ILCO has 5 HITEC announcements that spotlight industry trends: 1) Kaba will demonstrate the latest Room Automation advances in wireless integration via Zigbee/Crestron networks between Saflok’s door lock systems and INNCOM’s energy management and Smart Room controls; 2) Saflok will demo its Messenger LENS network fully integrated with MTech’s HotSOS system so property staff are instantly notified of changes in room security and maintenance requirements; 3) Kaba and Openways will demonstrate their mobile-phone acoustic key door locks; 4) Kaba is now integrated with Micros Opera PMS. Its guest door locks may utilize VIP loyalty cards, NFC smart phone check-in and key creation, and iPad and Tablet check-in with iPad and Tablet coding of Kaba’s electronic keys; 5) Kaba will announce the US launch its advanced Confidant RFID lock system just rolled out in Europe.
LG’s new LT770H LED TV series features the enhanced Pro:Centric platform for streamlined information delivery into the guestroom. A dual tuner allows for dynamic updating of application data while still providing access to live TV, while IPTV video decoding provides uniform services and functionality across both Radio Frequency (RF) and Internet Protocol (IP) networks. Energy-efficient edge-lit LED backlighting delivers crisp, clear images and embedded b-LAN allows for Pay-Per-View and Free-To-Guest system interoperability.
LodgeNet’s HITEC appearance focused on engaging today’s travelers in a “4-screen” world of TVs, laptops, smartphones and tablets. Demonstrating its Envision and IP Advanced interactive TV platforms, its best-in-class Broadband service and the award-winning LodgeNet Mobile app – all under the hotel’s control through the PowerPortal – LodgeNet showed how hoteliers can use today’s most prevalent guest facing technologies to improve their bottom line, target their marketing and deliver a consistently satisfying guest experience.
Displayed at HITEC 2012, LodgeNet Interactive has launched an Interactive Program Guide (IPG) for its award-winning LodgeNet Mobile App. The new feature provides hotel guests with property-specific television programming information and touch-to-tune technology via their mobile devices - at no additional cost to the hotel.
Lufthansa Systems offers a Guest Service Portal that was designed to exceed guests’ expectations, while helping hotels capture new revenue streams, increase productivity, and gain significant cost savings. Guests and hotel staff can interact with one another anywhere, anytime via their smartphones, tablets, or laptops and use portal features like the booking & shopping engine for events, spa or dining, concierge services as well as the solution’s business intelligence portal features.
At Motorola Solutions, we deliver solutions that help hotels and restaurants elevate their relationships with their guests by delighting them with a consistently extraordinary experience, empower their mobile associates with real-time communication capabilities, and enable operational efficiencies to unlock value across their organizations. Our suite of mobile voice and data solutions create opportunities for our hotel and restaurant customers to consistently delight their guests and differentiate their brand.
NXTV Quadriga previewed the Personal Media Network which is set to revolutionize how guests control and access information and entertainment content, creating new opportunities for the hotel to build guest loyalty and optimize revenue streams. The Personal Media Network will enable hotels to deliver a unified guest experience across multiple devices via a single application and will support the hotel in developing a 360 degree relationship with guests, before, during and after their stay.
NCR Express Key optimizes the mobile experience by letting hotel guests check in online or via a mobile device and collect room keys without waiting at the front desk. The compact, self-service key dispensing device can be placed anywhere throughout a hotel, alleviating lobby congestion when placed in the main lobby and offering replacement keys when placed in elevator lobbies, amenity areas or anywhere guests find they’ve lost or forgotten keys.
Nomadix’s AG 5800 is a next generation, high-performance Internet access gateway that extends a wired or Wi-Fi network to create a public Internet access network. Designed for medium to large sized venues, from hotels to convention centers, the AG 5800 can scale easily from 250 to 4,000 simultaneous devices. Built with innovation and growth in mind, the AG 5800 is designed to support new software applications. Unlike server based solutions, the AG 5800 is a fast, reliable network appliance to keep traffic flowing.
NORTHWIND-Maestro PMS is launching three new innovations: 1. Guest Loyalty System for independent operators; 2. Mobile PMS Xpress capability for iPad check-in and guest services, 3. Cloud-base Maestro PMS. NORTHWIND is launching the first comprehensive Guest Loyalty system for independents. The system includes an online portal where guests can see their loyalty point accumulation and rewards, and update profiles. Maestro’s Xpress Check-in system enables operators to use iPads to register guests, accept credit cards, encode keys and deliver greater personal service. Cloud-based Maestro PMS with 20-plus modules is also formally launching at HITEC so single and multi-property operators can be freed from many network hardware costs and software maintenance responsibilities.
Available in 32”, 37”, 42” and 55” models, the Panasonic LRU50 Series feature a built-in digital tuner supporting MPEG4 and Pro:Idiom decryption and is compatible with most Pay-Per-View and Free-to-Guest systems. The displays come with integrated LodgeNet b-LAN and feature a faster boot time (three seconds versus conventional seven seconds). The 55” TH-55LRU50U model, Panasonic’s first professional LED LCD display, features increased brightness, lighter weight, improved energy efficiency, and a thinner size than standard LCDs.
Pegasus Solutions will also introduce Pegasus Connect, a new solution suite that allows hotels to easily pick and choose services to fit any online marketing or distribution need. Available for individual implementation with à la carte pricing, or as a single, comprehensive, integrated solution, Pegasus Connect simplifies how hotels can leverage Pegasus’ varied offering of tools to drive hotel revenue.
PhoneSuite is proud to introduce a hospitality industry game-changer – a VoIP telephone system that fits the needs of any size property. Offering advanced features, Voiceware by PhoneSuite is flexible and scalable, makes your front desk staff more productive, and provides improved functions for your guests. Best of all, it’s affordable, lets you use existing standard guestroom phones, and is designed specifically for hotel use.
POS Connect is a software tool that provides retail & food service operators with powerful exception reporting utility based on the transaction details downloaded in real-time from point of sale systems (POS) like Micros, InfoGenesis, Aloha, IBM, Retail Pro and others. These transactions are synchronized with Digital Surveillance Video to show operators if theft, fraud or other abnormal activities are occurring. eConnect has an extremely good track record in reducing loss, increasing profits and making operations more efficient. phone: 702-523-8786; Sales@econnect.tv
ReviewPro analyzes online reviews and social feedback, creating insight for action for hotels to increase guest satisfaction, improve operations, and drive revenue growth. The ReviewPro Global Review Index, quickly becoming the new guest satisfaction benchmark, tracks online reputation by department in an individual hotel, group of hotels or chain. Thousands of hotels in 70+ countries worldwide use ReviewPro - see it for yourself:
Room Distribution Exchange (RDX) is the only real time hotel room exchange platform, eliminating the gap between hotel reservation systems and booking channels. If you are a PMS or CRS vendor, a Hotel Chain or a Booking Channel, RDX helps your business connect directly to your key partners, improving business efficiency and your bottom line. With ever increasing complexity and costs associated with online distribution, RDX significantly alters the distribution supply chain. RDX will change the way your business operates.
RoomioTV provides hotel rooms with the best in-home and Internet entertainment programming, and transforms the room’s existing TV into a platform to deliver travel-related services. With RoomioTV, guests have access to: Channel guide on top of the existing TV service; Internet-enabled entertainment options; Video-On-Demand; Time-shifted TV (guests can watch what they want when they want); Interactive in-room concierge; Hotel amenity apps; Traveler apps. 855-5ROOMIO; email@example.com
RoomKey is a provider of leading cloud-based Property Management System software and related marketing and support products and services such as Web development, E-mail marketing, Social and Mobile to the global hospitality industry. RoomKeyPMS is easy-to-use for front-desk staff, yet provides robust management reporting. Roomkey thinks your PMS company shouldn't just help hoteliers manage guests, it should help you acquire them in the first place.
Smith Micro Software provides solutions that simplify, secure and enhance the mobile experience. The company’s product and services portfolio spans Connectivity, Policy Management, Network Control, Communications and Hosting solutions. The company enables the hospitality industry to monetize live and on-demand content delivery, efficiently and reliably, through mobile devices. Smith Micro helps the leading mobile network operators, device manufacturers and enterprises increase efficiency and develop high-value relationships with their customers.
With 35 years of experience in analytics, SAS helps the hospitality industry improve the guest experience, optimize operations to control costs, increase revenue and profits and increase the value of the guest relationship. SAS features SAS Social Media Analytics to integrate, analyze and act on online conversations; SAS Customer Analytics to profile, segment and target your best customers and SAS Marketing Automation to plan, test and execute campaigns to improve efficiency and ROI.
Single Digits, a leading, global provider of High Speed Internet Access (HSIA) solutions, unveiled its cloud-based subscriber management integration with Cisco's ISG product line. The new offering dramatically scales guest authentication services and access speeds by automatically rerouting Wi-Fi traffic from Cisco’s routers onto Single Digits’ secure cloud network. The cloud eliminates traditional hospitality bottle necks, enhances bandwidth for accelerated content delivery, supports 40,000 concurrent users and offers 24x7 Network Operations Center support.
The launch of TravLynx establishes the company as a leader in Central Reservation Services, delivering comprehensive reservations and revenue management solutions. Through its family of brands – InnLink, InnVite and VisitUs – TravLynx 's services are used by over 5,000 independent hotels, chain properties and destinations worldwide. TravLynx provides a real-time "cloud-based" environment for hotels and destination marketing organizations to maximize reservation-based net revenue streams and expand management of their guest relationships, while helping maximize revenues and profits.
Uniguest is a global leader in designing and managing information touchpoints for the hospitality industry. Uniguest enables hotels across the globe to enhance their guests’ experiences through strategically designed and well-managed touchpoints, whether they are in their room or in public social areas. With 24/7/365 service and support, Uniguest’s diverse services and products—from printed directories to digital concierge stations—provide information at the right time, at the right place, to the right audience.
VingCard Elsafe has products installed in more than 42,000 properties worldwide, securing more than 7 million hotel rooms and is part of the ASSA ABLOY Group. VingCard offers electronic locking system solutions, including the latest RFID electronic locks compatible with the main ISO standards: ISO 14.443A (MIFARE), ISO 14.443B, ISO15.693 and NFC-compatible, fully integrated PMS interface solutions, as well as the world leader in wireless online locking solutions for hotels based on ZigBee secured open platform. Elsafe provides the only UL-listed (1037) hotel safe series on the market today, including a UL-listed internal power outlet to support recharging of laptops and camcorders, full wireless online capabilities and RFID versions compatible with VingCard system. Orion by VingCard Elsafe is the new Energy Management Solution that reduces energy consumption, ensures guest comfort and contributes to improve hotels’ green initiatives. VingCard Elsafe has worldwide service and support in more than 166 countries, dedicated to the hospitality industry. For more information, visit www.vingcardelsafe.com.
Windstream's Integrated Solutions Group is the ultimate source of leading hoteliers for planning, implementing, managing and supporting voice, data and network solutions, from PBX installations to fully managed services. Windstream is a $6 billion enterprise-focused communications and technology company with more than 3,000 hotel customers. With its nationwide footprint and 24x7x365 customer support, Windstream is your single point of contact for Smart Solutions and Personalized Service.
y!kes is a multi-disciplinary firm focused on the holistic lifecycle of a hotel guest. As the creator of first-of-its-kind, proximity-aware technology solutions that harness the power of Bluetooth, y!kes maximizes property infrastructure through seamless integration, ultimately providing guests with a customized and memorable on-site experience.