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Friday, 18 September 2009

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Driving a recovery depends on smart rate management
Posted by Mark V. Lomanno at 12:00 AM

What happens to lodging when the economic environment improves?

Over the past several months, it has begun to appear that the overall health of the U.S. economy has begun to move slowly from the critical patient stage to the stabilization stage and very recently to slow recovery stage. No one, at this point, believes that the economic recovery will be either swift or robust. So if, indeed, we have an extended period of time before we can utter the word “recovery” with any confidence, what does that mean for the hotel industry?

First of all it means that we are in for an extended period of sluggish demand growth that certainly will result in ongoing pressure on room rates. With that said, the industry’s bottom line is likely to become more challenged in the coming months because it is likely to face the unseemly combination of declining revenues and increasing costs.

If the coming recovery plays out as most analysts predict and the overall economy improves with little or no real employment growth, then that makes the lodging industry’s recovery lag a bit more. Sluggish employment growth probably translates into a slower return of both the transient business traveler and attendance at meetings and conventions.

In addition, the hotel industry typically lags the overall economy when recovering from a recession. That is almost certain to be the case this time and one begins to wonder if the pricing “hangover” that the industry will feel will have an even longer effect.

Now, having said all that, the industry can do some things to help accelerate the pace of the recovery. The most important, of course, is room-rate management. It will come as no surprise to anyone who either knows me, has heard me speak or reads my blogs that I feel like at least part of industry’s current dilemma is self inflicted. While it is clear that room-rate realignment was necessary, the depth and breath of the decline in room rates was unnecessary. Not everyone agrees with this view, but I remain convinced.

If the industry is to capitalize on an economic recovery, regardless of it’s timing, now is the time to start planning for that day. In order for hotels to begin to reap the financial benefits of improving business conditions, they must at least attempt to climb up the room-rate ladder at a pace that approximates the swiftness with which they were able to negotiate the slide down!



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8 Comments
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15 October 2009 at 4:40 PM Central Time
In response to: Driving a recovery depends on smart rate management
Anonymous commented:
Our experience has been that it has been impossible to hold rate in the limited service segement where we had traditonally been the value leader. This is due to the fact that 3 and 3.5 star have dropped into our rate class to capture demand that had been previosly be mostly ours exclusively. Rate segmentation has all but dissapeared and there is no additonal value to be gained below a certain threshold. Rather than folks move down in class to take advantage of lower rates, folks have moved up in hote class without changing rate class.

13 October 2009 at 3:48 PM Central Time
In response to: Driving a recovery depends on smart rate management
Revenue Manager commented:
It really is market based and and I think it is easier to hold rate in the limited service industry and even some of the full service brands. However our beach region has a huge amount of excess inventory and a few hoteliers who choose to dip in to the bottom and make it almost impossible to compete without promotions and discounts. We have had to become extremely creative to stand out in the sea of inventory. Dropping rates does not increase demand, but altering rates to stay competitive will help keep your share of the market that is out there.

21 September 2009 at 12:39 PM Central Time
In response to: Driving a recovery depends on smart rate management
aconsultant commented:
I think we see a contrary case in the cruise business. Since a typical cruise is seven days, it is important to fill every room at whatever the price since the incremental cost of the additional occupancy is almost zero the ship can hope to recover some of the lost revenue through the extras: drinks, photos, excursions, etc. On a recent cruise to Alaska I found a large group of travel agents on a FAM (familiarization) cruise. And the cost of the seven days for "regular" passengers with a standard outside room was $550 per person: 7 days room and board. This is about half of what the rate was a few yers ago. I don't know the answer to the important question: Is the cruise line making money? Back to hotels on the ground Every month we have to meet the debt service and lots of fixed costs. While elasticity may be low or uncertain, how does one resist the temptation to fill the till one way or the other? Does the adage "price cures all" still apply?

21 September 2009 at 9:17 AM Central Time
In response to: Driving a recovery depends on smart rate management
Ahotelman commented:
Thank you for this blog....I wish my comp set would not get pushed around and give in to their Local Negotiated accounts like they do...the whole market suffers....But I am in a bad market that has never had strong rates. I am holding rates as best as I can and hoping for other hotels to do the same....to a better climate.



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