Lest we at HotelNewsNow.com be accused of perpetuating the bad publicity that Hyatt Hotels Corporation has been receiving this week after the public outcry over the firing of 98 Boston area housekeepers, maybe it’s time to defend the company that will get Hyatt’s business—Hospitality Staffing Solutions.
According to the company’s site, headquarters are in Atlanta but the company has about 43 regional offices throughout the U.S. and has more than 4,500 employees working in hotels. It has been named one of the top women-owned and top diversity-owned businesses in America.
The company recruits and hires employees with a promise of personnel cost savings of up to 12 percent.
The site says, “We work with our associates off property to help them get fully integrated into their local community, develop their English language skills where necessary and help them learn and comply with all of the appropriate laws and regulations.”
I am beginning to have sympathy for Hyatt. At first their response to the backlash seemed cold, but now the political involvement and proposed boycott have taken this issue to a new level. Add to that union reps banging on Penny Pritzker’s door, and you’ve got yourself a public-relations nightmare.
Not to let an opportunity for education to pass us by, we’ve got Rich Roberts, resident public relations expert, working on a column right now about what we can all learn from this brouhaha.
In the meantime, let’s remember that Hyatt is not the sole client of HSS. Many of you are in the same position—looking for ways to keep businesses afloat, let alone retain staff. Existing HSS clients already have found a way to try and trim from a hotel’s biggest cost center.
Certainly Hyatt is not alone in this. Can someone throw them a lifeline?
Requests for comment from Hyatt and Hospitality Staffing Solutions were not immediately returned.