2012
May
April
March
Febuary
January
2011
2010
2009
2008

Jeff Higley
Editorial Director


Patrick Mayock
News Editor-International


Jan Freitag
Senior VP, Global Development, STR


Shawn A. Turner
Finance Editor


Jason Q. Freed
News Editor-Americas



Samantha Worgull
Editorial Assistant


David Grossniklaus
STR Global Writer & Analyst


The Lobby a social network from HotelNewsNow.com
Tuesday, 08 December 2009



Revenue management meets social media
Posted by Stacey Mieyal Higgins at 12:00 AM

Do you ever contemplate the dizzying catalog of online travel agencies and deal aggregation sites and throw up your hands up at the very prospect of getting a handle on the whole thing?

 I suspect this happens (perhaps when no one else is looking) to revenue managers in hotels everywhere. With this hypothesis in hand, I asked revenue management expert Bonnie Buckhiester, principal of Buckhiester Management and HotelNewsNow.com columnist, what she thought of Yapta.com. The site has an established foothold with consumer airline price tracking and started tracking hotel prices in April of this year.

Their newest feature, Frugal Travel Flaunts for Facebook, allows customers to post to their Facebook profile when they find a good deal. Or as the press release put it, travelers can “flaunt their airfare or hotel savings” given “the viral nature of travel planning.”

Bonnie immediately replied to my inquiry. It seems Yapta.com is just one example of how social media is moving rapidly—almost too fast to keep up with.  She identified Yapta.com as one of the biggest revenue management challenges at the recent International Society of Hospitality Consultants conference. The big deal here is that a hotel’s low rate is being publicized by the consumer rather than a particular planned marketing promotion put out by the hotel.

“It’s a really interesting turn of events, and it’s going to open up things quite widely,” she said. “I’m really intrigued—how it will impact the deals that are out there, how quickly you would want to put a deal out.”

Bonnie said viral marketing in travel planning is a key issue in how people are researching and booking deals.

“This is where revenue management is meeting social media,” she said. “That means the revenue manager has to think about things differently.”

Bonnie also mentioned Farecast from Bing.com and Inoqo.com, which collects lowest fares for the 48-hour booking window, as sites worth watching, but the plan for managing these demand drivers has yet to be perfected.  And the job of a revenue manager can’t encompass all of the social media, she said.

“There is no way they have the time to do the tracking of what’s going on in this media frenzy,” she said. “A lot of hotels are just nowhere near this. Most hotels don’t have a Web 2.0 strategy. Where are they going to find the manpower?”

Has anyone found a way to keep their sanity amid these online/social media developments? As long as they don’t include strong sedatives, we’d like to hear your ideas! 



Bookmark and Share


2 Comments
Show All

09 December 2009 at 4:58 AM EST
In response to: Revenue management meets social media
Markus, Hotelmarketing.com commented:
Where is the problem? If your hotel runs on a rate/inventory parity strategy - which is a best practices in todays online hotel marketing landscape - you will love all the visibility social media can provide you with.

08 December 2009 at 12:29 PM EST
In response to: Revenue management meets social media
HeadStand commented:
How about some REAL "outside the box" thinking?!?! If you have become SO jaded as a Hotelier or Travel supplier that you believe EVERY single customer...for every single trip...will only seek out and ultimately buy the LOWEST rate - then don't bother reading the rest of this! It would be the equivalent of convincing Rush Limbaugh that his ONE opinion counts for no more...than ONE homeless Democrat! Let's harness the POWER of Social media for exactly the reason it was "invented" - to "connect"!! Did you know the majority of the population belong to at least one, if not several, "groups" that are delineated within EVERY social/professional network - and even the leading Search Engines (Google, Yahoo, et al)?! You know, as one of 50 members of the "Cincinnati Harley Lovers", you fall under the "Sub-group" of 50,000 "Motorcycle Riders", and the "Primary Group" of 5 MILLION "Recreational Motoring Enthusiasts". What if hotels had the ability to let a prospective guest view their current room reservations (annonymously of course)in terms of "who ELSE is staying there...that is directly or 'one-step removed' from my Network group(s)"?! Something that would be as convenient as an APP button on Facebook or Linkedin (and, of course, soon to be on your I-Phone) that could be utilized any time you are planning travel. You simply hit the button, and now when you go to any participating OTA site (and do you think any of them could afford NOT to participate!)...your specific "grouping mechanism" from Facebook, or Linkedin, or whatever site you entered from, becomes an integrated "drop-down" box in the OTA's current criteria of "Dates/Destination". At this point, you select a Hampton Inn and can see that there are already 2 members of your "Motorcycle Riders" Sub-group. Yes - it's $7-10 more, but for this particular trip you're thinking..."Man, business travel has been getting especially "hum-drum" lately -going out of town almost every week - I DESERVE a break!" Think you could add a buck or two to your ADR over time?! And how about creating dozens of "mini-niches" of fanatically loyal customers...who can't wait to e-mail/blog/text/twitter the idea ("The more the merrier") INSTEAD of "Look at the cheap rate I got"!! Bottom-line - we co-created the monster "Rate-Reducer" that the OTA's have become. We need to get inventive about solving the problem...and it all begins with creating enough ADDED value! We need to construct a new "highway" for Travel decision-making...where rate is merely a consideration...and NOT the sole DESTINATION. Stay tuned - eConnect-BirdsOfaFeather is coming!!



Login
Or enter a name to post your comment:

Post Your Comment

(4000 charcters max)
Protected by FormShield
Refresh
Listen
Please enter the characters shown on the image


Enter the characters you see in the box above, then click submit to post your comment

HotelNewsNow.com encourages reader participation. The opinions expressed in comments do not necessarily reflect the opinions of HotelNewsNow.com or its parent company, Smith Travel Research and its affiliated companies. Please report any violations to our editorial staff.

Comments that include profanity, lewdness, personal attacks, solicitations or advertising, or other similarly inappropriate or offensive comments or material will be removed from the site. You are fully responsible for the content you post.