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1.
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By Stacey Mieyal Higgins, News Editor-International
09 February 2011
While you may not enjoy those negative reviews, responding to them is the most important part of the guest feedback game.
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2.
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By Jason Q. Freed, News Editor-Americas
01 April 2011
Managing a hotel’s online reputation by responding to negative reviews shows travelers that hoteliers are listening to guest feedback and are willing to make improvements.
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3.
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By Jason Q. Freed, News Editor-Americas
13 April 2011
Two announcements last week leave hoteliers wondering how third-party intermediaries will redefine the ways travel is marketed and sold.
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4.
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By Jason Q. Freed, News Editor-Americas
22 August 2011
Part One of a four-part series on hospitality reputation management, “Developing a reputation,” focuses on who should shoulder the responsibility.
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5.
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By Jason Q. Freed, News Editor-Americas
23 August 2011
Done well, true reputation management is a function that touches many aspects of a hotel’s operations. Making changes to operations naturally improves your hotel’s reputation.
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6.
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By Jason Q. Freed, News Editor-Americas
24 August 2011
Introducing readily available online guest feedback into a hotel’s revenue management strategy is growing in popularity and success.
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7.
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By Jason Q. Freed, News Editor-Americas
31 August 2011
There is a common misconception of what TripAdvisor scores tell travelers about a hotel.
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8.
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By Patrick Mayock, Editor-in-Chief
01 November 2012
New research reveals how a single percent increase in online-reputation indices impact performance metrics like occupancy, ADR and RevPAR.
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9.
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By Rayna Katz, HotelNewsNow.com contributor
26 November 2012
Several hotel companies are seeing an uptick in conversions after adding customer reviews to their websites.
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10.
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By Patrick Mayock, Editor-in-Chief
09 November 2012
Lofty expectations can only help movie box-office receipts. Hoteliers, on the other hand, risk losing long-term demand when reality doesn’t match up with their brand promise.
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