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By Jim Hartigan, HotelNewsNow.com columnist
27 October 2010
Leaders owe it to their teams to provide the tools and supplies they need to do their jobs.
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By Jim Hartigan, HotelNewsNow.com columnist
29 June 2011
In the hotel business, we have problems and we need solutions. Here are the first three steps in the Problem Solving Process.
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By Jim Hartigan, HotelNewsNow.com columnist
06 July 2011
The “5 Why’s” process is the practice of asking “why” repeatedly (or at least five times) to go beyond the obvious symptoms of the problem to discover the root cause.
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By Jim Hartigan, HotelNewsNow.com columnist
27 April 2012
Following basic guidelines for how content is presented leads to the development of more effective and efficient training strategies.
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By Jim Hartigan, HotelNewsNow.com columnist
07 June 2012
Social media continues to evolve and prove its worth, especially when it comes to staff training.
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By Jim Hartigan, HotelNewsNow.com columnist
10 October 2012
Whether you’re marketing to clients or training staff, you must recognize your role is selling a product, an idea or a change in behavior.
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7.
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By Patrick Mayock, Editor-in-Chief
04 January 2013
Victims from Superstorm Sandy are being displaced from their hotels, as operators struggle to accommodate reservations already on the books.
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