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1.
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By Patrick O’Bryan, HotelNewsNow.com columnist
18 October 2011
Solid training prepares your team before they step onto the field. But good coaching doesn’t stop there. Here are tips to become a better leader at your hotel.
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2.
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By Jim Hartigan, HotelNewsNow.com columnist
15 April 2011
Don’t spend so much time and money trying to perfect your mentoring skills. Just pick any Sly Stallone film and you’ll learn everything you’ll ever need to know. It’s pretty much scientific fact.
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3.
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By Jim Hartigan, HotelNewsNow.com columnist
20 January 2011
There’s clearly a difference between coaching hotel team members and training your dog, but you’d be surprised at the parallels.
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4.
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By Caroline Cooper, HotelNewsNow.com columnist
24 May 2012
Making your guests feel valued involves communicating with them before, during and after their stay.
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5.
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By Jim Hartigan, HotelNewsNow.com columnist
21 December 2010
Nothing threatens to breakdown a team’s morale and productivity quite like poorly-managed performance. That’s why we take it so seriously at The North Pole!
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6.
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By Samantha Worgull, Editorial Assistant
26 November 2012
To maximize returns, hoteliers should present upselling as a choice to enhance the guest experience—not as a sales pitch, sources said.
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