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1.
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By Shawn A. Turner, Finance Editor
11 January 2013
As the hotel sector continues to recover, some hotel brands are putting customer feedback at the center of their QA programs.
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2.
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By Caroline Cooper, HotelNewsNow.com columnist
16 August 2012
Asking for and receiving feedback from your guests—whether good or bad—is essential in maintaining a successful hotel.
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3.
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By Birgit Radin, HotelNewsNow.com columnist
31 January 2012
Still clinging to the bare-bones practices of the recession? Here are three steps to seamlessly transition into a rebounding operating environment.
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4.
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By The HNN editorial staff,
10 August 2010
From the desks of the HotelNewsNow.com editorial staff:
• STR releases optimistic forecast;
• how to translate customer feedback;
• Summit to sell US$325.5m of stock in IPO;
• global hotel industry on the rebound; and
• Ross: CMBS will not be a bailout.
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5.
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By Ashish Gambhir, HotelNewsNow.com columnist
06 June 2012
These five steps will help you generate the customer intelligence you need to optimize the guest experience.
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6.
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By Shawn A. Turner, Finance Editor
10 August 2010
Guests today have many ways to express their satisfaction—or displeasure—following a hotel stay, so it’s important for hoteliers to speak their customers' language.
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7.
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By Caroline Cooper, HotelNewsNow.com columnist
11 December 2012
Executing outstanding customer service can do more for attracting and retaining customers than any amount of marketing or refurbishing. But it won't happen by magic.
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8.
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By Caroline Cooper, HotelNewsNow.com columnist
05 November 2012
Customer satisfaction starts with knowing a customer’s wants, interests, needs and expectations, which can lead to an increase in customer spend, repeat business and long-term loyalty.
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9.
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By Stacey Mieyal Higgins, News Editor-International
09 February 2011
While you may not enjoy those negative reviews, responding to them is the most important part of the guest feedback game.
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10.
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By Jason Q. Freed, News Editor-Americas
01 April 2011
Managing a hotel’s online reputation by responding to negative reviews shows travelers that hoteliers are listening to guest feedback and are willing to make improvements.
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