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1.
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By Stuart Greif, HotelNewsNow.com columnist
01 September 2010
Free Internet access positively impacts guest satisfaction, according to the 2010 North America Hotel Guest Satisfaction Index Study by J.D. Power and Associates.
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2.
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By Patrick Mayock, Editor-in-Chief
03 December 2012
When attempting to drive guest satisfaction, people are the most important fuel.
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3.
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HNN Newswire
21 October 2010
When the benefit of lower guestroom rates is removed, satisfaction with the rest of the guest experience declines notably.
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4.
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By Stuart Greif, HotelNewsNow.com columnist
03 November 2010
Hoteliers were forced to balance budget cuts with the guest experience during the downturn. The 2010 J.D. Power and Associates European Hotel Guest Study reveals whether the scale remains level.
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5.
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By Patrick Mayock, Editor-in-Chief
20 July 2011
Guests were less satisfied with their hotel stays compared to 2010, although they did report improved sentiment regarding costs and fees, according to J.D. Power and Associates.
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6.
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HNN Newswire
25 July 2012
While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations.
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7.
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HNN Newswire
13 April 2009
The revitalization plan is 70-percent complete with record-high guest satisfaction, according to parent company Starwood Hotels and Resorts.
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8.
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By Stuart Greif, HotelNewsNow.com columnist
17 November 2010
Hoteliers who address problems quickly and effectively can raise overall guest satisfactions scores in some cases 80 points higher than if there was no problem at all.
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9.
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By Stuart Greif, HotelNewsNow.com columnist
27 July 2010
Despite often deep cuts in operating costs at hotels, guest satisfaction increased significantly during 2009.
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10.
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By Patrick Mayock, Editor-in-Chief
12 August 2010
Guest satisfaction is at the core of our industry, but it’s often hard to translate into actual dollars and cents.
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