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1.
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By Jeff Higley, Editorial Director
15 August 2011
Hotel Data Conference panelists agree that online reviews play a major role in customer satisfaction, but there are other things that mean a lot, too.
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2.
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By Jason Q. Freed, News Editor-Americas
04 December 2012
In a Q-and-A interview, TripAdvisor CEO Stephen Kaufer addresses a number of key issues affecting hotels and online reviews.
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3.
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By Kristin Muhlner, HotelNewsNow.com columnist
06 December 2012
Buried within online reviews are actionable, operational insights that can help hoteliers deliver a better guest experience.
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4.
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By The HNN editorial staff,
06 December 2012
This month's roundup of news from the technology sector has a particular focus on online reviews.
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5.
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By Jason Q. Freed, News Editor-Americas
14 March 2013
Hoteliers should spend less time squawking about fake reviews and more time embracing the best marketing tool available—word of mouth.
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6.
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By Caroline Cooper, HotelNewsNow.com columnist
16 August 2012
Asking for and receiving feedback from your guests—whether good or bad—is essential in maintaining a successful hotel.
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7.
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By Larry Mogelonsky, HotelNewsNow.com columnist
01 October 2012
Hotels remain at the mercy of the travel review sites with little to no power to reprimand them for any apparent negligence.
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8.
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By Jason Q. Freed, News Editor-Americas
09 April 2013
AmericInn conference attendees said they are confident the brand team had done the necessary research and listened to franchisee feedback before initiating sweeping requirements.
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9.
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By The HNN editorial staff,
30 December 2010
From the desks of the HotelNewsNow.com editorial staff:
• Real-estate financing to pick up in 2011;
• U.S. job losses slow during the holiday week;
• world stocks up 10% in 2010;
• HOTREC revisits online review site dialogue; and
• LaSalle sells Chicago property interest for US$58.8 million.
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10.
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By Jason Q. Freed, News Editor-Americas
17 November 2011
TripAdvisor CEO Steve Kaufer, in an interview with HotelNewsNow.com conducted outside of the PhoCusWright conference, called Google’s practices ‘disingenuous.’
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