|
1.
|
By Jim Hartigan, HotelNewsNow.com columnist
07 June 2012
Social media continues to evolve and prove its worth, especially when it comes to staff training.
|
|
2.
|
By Jim Hartigan, HotelNewsNow.com columnist
30 March 2012
Holding trainings for staff is important, but understanding the impact, effect and outcome of those training events through training metrics helps manage overall training productivity.
|
|
3.
|
By Caroline Cooper, HotelNewsNow.com columnist
02 April 2012
The customer is always right. Knowing this, it’s important that staff members take the customer journey to understand guest experience and help solve emerging issues.
|
|
4.
|
By Caroline Cooper, HotelNewsNow.com columnist
22 June 2012
You and your hotel only make a first impression once. Here are 21 ways to make sure it counts.
|
|
5.
|
By Jim Hartigan, HotelNewsNow.com columnist
10 October 2012
Whether you’re marketing to clients or training staff, you must recognize your role is selling a product, an idea or a change in behavior.
|
|
6.
|
By Jim Hartigan, HotelNewsNow.com columnist
24 April 2013
Empower team members by having them focus on guest needs and saying “yes” to every guest request.
|
|
7.
|
By Stephanie Wharton, HotelNewsNow.com contributor
16 March 2012
A well-trained staff able to effectively communicate with visually- and hearing-impaired customers is crucial to providing all hotel guests with the same quality of experience.
|
|
8.
|
By Patrick O’Bryan, HotelNewsNow.com columnist
22 March 2012
Training your staff properly and setting distinct guidelines helps generate revenue while maintaining high standards.
|
|
9.
|
By Caroline Cooper, HotelNewsNow.com columnist
18 August 2011
Orient new hires correctly the first time. Doing so will not only leave them better prepared for their jobs, it will leave you with a better return on the costs and effort associated with on-boarding.
|
|
10.
|
HNN Newswire
14 October 2008
Wyndham Worldwide has expanded the Women on Their Way program to include career development, leadership training, work/life balance seminars, mentoring and networking for company associates.
|