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Author Bio
MARK HOARE
HNN columnist
Touchpoints: From in the room to checking out
Tech can help eliminate, reduce hotel touchpoints
Counting the touchpoints in the average hotel stay
The proper use of references
How to use different processes for sensible purchasing
Needs analysis: The next step in system selection
The basics of system selection
No wonder hotel loyalty programs can break
Lobby tech: What goes around comes around
As hotel phone systems age, look to the cloud
TRENDING
1 Masks complicate connection between hotel guests, staff
2 European hoteliers adapt to growing staycation demand
3 Growth in 2020 positions Crestline for promising 2021
4 Hyatt ends management deal with SVC for 22 hotels
5 Hotel News Now is joining forces with CoStar News
EVENTS
 
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PRESENTATIONS
 
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INFOGRAPHICS
 
How US hotel industry forecasts for 2020, 2021 evolved
US hotels see further performance declines in November
Summer months buoyed US independent hotel performance
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