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Author Bio
MARK G. HALEY
HNN columnist

Mark Haley is co-founder and Managing Partner of The Prism Partnership, a consulting firm servicing the global hospitality industry at the intersection of technology and marketing. Mark is a member of the International Society of Hospitality Consultants. Mark may be reached at +1.978.521.3600 or visit http://theprismpartnership.com

Touchpoints: From in the room to checking out
Tech can help eliminate, reduce hotel touchpoints
Counting the touchpoints in the average hotel stay
The proper use of references
How to use different processes for sensible purchasing
Needs analysis: The next step in system selection
The basics of system selection
No wonder hotel loyalty programs can break
Beyond bitcoin: Blockchain applications in hospitality
Hoteliers can get booking edge with CRS innovation
High-speed internet a continuous investment for hotels
Bandwidth usage, cost: Up and to the right
As hotel phone systems age, look to the cloud
The never-ending cost of Internet at hotels
TRENDING
1 5 Things To Know: 19 January 2021
2 Airport Hotels Contend With Drop in Passengers
3 Growth in 2020 positions Crestline for promising 2021
4 Inauguration usually big for DC hotels, but not in 2021
5 Masks complicate connection between hotel guests, staff
EVENTS
 
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INFOGRAPHICS
 
How US hotel industry forecasts for 2020, 2021 evolved
US hotels see further performance declines in November
Summer months buoyed US independent hotel performance
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