Article Summary:

A recent joint study from InterContinental Hotels Group and Amadeus shows travelers prefer human interaction over tech-enabled automation in most cases, and particularly when making complaints.

Primary Category: Infographics

Secondary Categories: Tech Impact Report, Technology

1 Comment

  • Donald July 11, 2019 9:58 AM Reply

    How come the percentages do not add up to 100%? weird

Comments that include blatant advertisements or links to products or company websites will be removed to avoid instances of spam. Also, comments that include profanity, lewdness, personal attacks, solicitations or advertising, or other similarly inappropriate or offensive comments or material will be removed from the site. You are fully responsible for the content you post. The opinions expressed in comments do not necessarily reflect the opinions of Hotel News Now or its parent company, STR and its affiliated companies. Please report any violations to our editorial staff.

Main Image

Hide Headline: Yes

Hide Sharing Icons: No

Hide Feature Image: Yes

Hide Summary: Yes


Third Party Article: No

Headline: Where to balance tech, customer service for guests

LegacyId: 0

Article Time: 2:06:00 PM