• Article Summary:

    The United Kingdom High Court’s ruling on business-interruption insurance concerning COVID-19 stands to have a positive impact on 370,000 businesses, including in the hotel and hospitality sector.

    LONDON—Tens of thousands of hotels and hospitality businesses in the United Kingdom might be saved from closure and distressed sales due to a High Court ruling concerning business-interruption … more

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    Headline: UK court ruling on business interruption favors hotels

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    Article Time: 8:29:00 AM

    Primary Category: Legal

    Secondary Categories: Brands, Coronavirus, Europe, News

  • Article Summary:

    Collectively the U.S. hotel industry can’t have a new normal without a vaccine at this point.

    There are a LOT of hopes and dreams pinned to a COVID-19 vaccine, and the hotel industry is no exception.

    During the first few months of the pandemic, hoteliers talked about getting the virus under … more

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    Headline: Hoteliers pin hopes and dreams on vaccine

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    Article Time: 8:15:00 AM

    Primary Category: Opinions

    Secondary Categories: Coronavirus

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    In response to heightened consumer demand for a healthier world, wellness is poised to take a larger role in the hotel experience.

    The devastating human toll exacted by the global coronavirus pandemic has pushed health and wellbeing to the forefront.

    It’s also led to seismic structural shifts in how the world conducts its … more

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    Headline: Health, wellness to round out ideal hotel trifecta

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    Article Time: 8:28:00 AM

    Primary Category: Opinions

    Secondary Categories: Coronavirus, Operations

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    The COVID-19 pandemic has led to many changes for hotels, but in terms of eco-friendly initiatives, sources said they remain committed to sustainability while meeting social-distancing and cleaning standards.

    GLOBAL REPORT—The COVID-19 pandemic has led to new social-distancing measures and disinfecting tactics that have changed how food and other hotel amenities are served, but for the most part, … more

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    Headline: Hotels stay focused on sustainability despite pandemic

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    Article Time: 9:21:00 AM

    Primary Category: Sustainability

    Secondary Categories: Coronavirus, News, Operations

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    It’s time to reinvent the self-check-in process, and that doesn’t mean only cutting back front-desk employees.

    For decades, hotel brands have been attempting to launch various versions of self-check-in.

    In the 1990s, I remember much talk but little adoption beyond beta tests. In the early 2000s, brands like … more

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    Headline: Reinvent the welcome experience with self-check-in

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    Article Time: 8:20:00 AM

    Primary Category: Opinions

    Secondary Categories: Coronavirus, Mobile, Operations, Technology

  • Article Summary:

    A recent New York City mandate requires travelers from more than 30 restricted states to self-quarantine for two weeks before accessing lodging accommodations, which will cause some hurdles, possibly deterring guests, hoteliers say.

    NEW YORK—On 18 August, New York City Mayor Bill de Blasio signed an executive order requiring travelers from more than 30 restricted states to self-quarantine for two weeks prior to checking in … more

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    Headline: NYC hoteliers navigate ‘tricky’ quarantine mandate

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    Article Time: 9:40:00 AM

    Primary Category: Operations

    Secondary Categories: Americas, Coronavirus, News

  • Article Summary:

    Many hotels have again reduced staff, after rehiring to meet a late-leisure-season demand bump, as corporate travel expectations continue to be low.

    REPORT FROM THE U.S.—Leisure travel season is over, and so is the recent hiring trend in the hotel industry, with nearly 160,000 hotel jobs eliminated just since mid-August, labor management … more

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    Headline: Nearly 160,000 hotel jobs lost since mid-August

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    Article Time: 10:17:00 AM

    Primary Category: Research

    Secondary Categories: Americas, Coronavirus, Human Resources, News

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    The ultra-luxury boutique Fauchon l’Hôtel Paris, at about 25% occupancy over the summer, turned a crisis into an opportunity to focus more on its guests, GM Jérôme Montantème said.

    PARIS—With most hotels in France’s capital closed and resigned to sitting out the summer, ultra-luxury boutique Fauchon l’Hôtel Paris reopened in early July, brought back … more

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    Headline: Paris hotel leans into more luxury as others cut back

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    Article Time: 9:41:00 AM

    Primary Category: Profiles

    Secondary Categories: Coronavirus, Europe, News, Operations

  • Article Summary:

    Industry bigwigs love to remind us that everything will be OK if we just hang in there. That doesn’t ring true anymore. Showing the good, the bad and the ugly is the most inspirational way to get through a crisis.

    Whenever the chips are down, people love to give advice.

    Have you noticed this? As soon as this pandemic got real, we were showered with reminders to focus on people, to stay strong amid adversity, … more

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    Headline: Time to drop the platitudes

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    Article Time: 8:29:00 AM

    Primary Category: Opinions

    Secondary Categories: Coronavirus

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    Hoteliers might be able to upsell pandemic-related services as add-ons to position hotels in an attractive light and at lower prices while maintaining healthy margins above costs.

    We all know that the COVID-19 pandemic will require the continued implementation of enhanced cleaning protocols and capital expenditures, all of which will be factored into the new room rates hotels … more

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    Headline: To upsell or not to upsell a COVID amenity

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    Article Time: 8:22:00 AM

    Primary Category: Opinions

    Secondary Categories: Coronavirus